(Effective May 18, 2023)
In this Policy, “we” and “our” means Suntuity and “you” means any person who visits any of our Sites, emails us, or authorizes a third party to submit information on your behalf. For the avoidance of doubt, all references to the “Sites” in this Policy also includes any Services offered through the Sites.
Click on the following links to go directly to the corresponding sections of this Policy:
COLLECTING YOUR PERSONAL DATA
We collect different types of personal data from you for a number of different reasons as described in the chart below.
|Category of personal data||What we use it for (the “purpose” of processing)|
|Contact information, including your name, email address, physical or mailing address, and phone number||To communicate with you and to provide you with our Services|
|Account information, including your name, email address, phone number, and business name and address||To create an account for you, to communicate with you, and to provide you with certain Services|
|Web chat information, including any personal data you submit via our “Chat” function on our Site||Respond to your inquiry|
|Billing information, including your business name, billing contact name, address, phone, email, and credit card number.||To allow you to pay fees for use of certain Services|
|Analytics information, including analytics identifiers|
|Employment data||To evaluate job applications|
Sometimes we collect personal data about you from third parties as described in the below chart.
|Category of Personal data||Who we get the data from||What we use it for (the “purpose” of processing)|
|Project information, including your address and photographs of your home||Your authorized contractor or solar panel service provider||To provide your contractor or service provider with our Services on your behalf|
SHARING YOUR INFORMATION
We will not sell your personal data to any third party for money. We may share your personal data under certain circumstances to trusted third parties, including our affiliates, that help us bring you our Services. Please see the chart below for more information about our sharing practices. Some of our trusted third-parties may be based outside of the United States.
|Personal data category||Who we transfer it to||What they do with it|
|Contact information||Companies that provide email services, such as Microsoft||Send you emails; Contact you to set up interviews|
|Account information, including contact information||Companies providing technical infrastructure for the Services, such as Microsoft||Control your logging in to the Services so they can be provided to you, and record-keeping|
|Billing information||Payment processing companies, such as Stripe||Process your payments for the fees you pay for the Services, when paying online|
|Project information, including your address and photographs of your home||Our affiliates, including Suntuity Sourcing LLC, Suntuity Electric LLC, Suntuity Solar Limited Liability Company, Suntuity University LLC, Suntuity Home LLC, Suntuity Internal Holdings, LLC, Suntuity Holdings I, LLC, Suntuity 2023A Holdings, LLC, and Suntuity Energy Capital, LLC||Provide you with our Services|
|Advertising identifiers||Companies that provide online advertising networks, such as Google and Facebook, and as further detailed below||Show you ads for Suntuity and the Services when you are on the internet|
|Analytics identifiers||Companies that provide data analytics, such as Google Analytics||Provide us with analytics as to how the Services are used on the Sites and to trace fraudulent activities|
|Profile information (including profile photo)||Companies that provide interactive features on our Sites, such as Gravatar||Process data from your comments, IP address and browser to detect spam activities|
We require our affiliates, vendors and service providers to maintain the confidentiality of all information that we share with them and to use such information only in accordance with the obligations set forth in the agreements we have with them.
In addition, we may disclose your personal data to law enforcement agencies, government/regulatory bodies, and content protection organizations to: (i) protect our legal rights, privacy or safety, and that of our subsidiaries, affiliates, employees, agents, contractors, or other individuals; (ii) protect the safety and security of visitors to our online services or other properties; (iii) protect against fraud or other illegal activity or for risk management purposes; or (iv) comply with the law including with subpoenas, search warrants, court orders, and other legal process.
TRACKING TECHNOLOGIES (“COOKIES”)
- to enable your account sign-in;
- to store items in your online shopping cart or maintain your browsing history on our Sites;
- to provide general internal and user analytics on the Sites and to conduct research to improve the content of the Sites using analytics programs;
- to facilitate online advertising; and
- to assist in identifying possible fraudulent activities.
To unsubscribe from our marketing emails, please email us at [email protected], or simply click the unsubscribe button found at the bottom of any of the emails that we send you. Please allow us at least ten (10) business days from when the request was received to complete your unsubscribe request.
ONLINE ADVERTISING AND ANALYTICS
We work with third-party network advertisers, analytics service providers, and other vendors to deliver our online advertisements to you and to provide us with information regarding your use of our Sites and the effectiveness of our advertisements. Our third-party service providers may set and access their own tracking technologies on your device, such as cookies and web beacons, and may collect or access information about you, such as your device’s IP address, your browser type, your operating system, date and time information, such as when you receive, open, or click a link in an email message from us, and other technical information about your device. Cookies and web beacons, including those set by third-party advertisers, may be used to target advertisements, prevent you from seeing the same advertisements too many times, and conduct research regarding the usefulness of certain advertisements to you. We may share certain information such as device identifiers, usage patterns, transaction information, and de-identified information with third-party vendors for advertising and analytics purposes.
Specifically, Suntuity uses the remarketing features of interest-based advertising of such as: Google AdWords, Facebook Custom Audience, LinkedIn Ad, Instagram Ads, and Twitter Ads. These service providers use specific cookies to allow them to serve ads to you around the web. For more information on how to opt-out of receiving advertisements, please see the chart below.
|Third-Party Advertiser||How to opt-out|
|Google AdWords||You can opt-out by deleting the appropriate Google cookie through your browser, though this may not be permanent. Alternatively, you can adjust your Google ad settings or use the WebChoices online opt-out tool.|
|Facebook Custom Audience||You can opt-out by adjusting your Ad Preferences settings while logged in to Facebook.|
|LinkedIn Ad||You can opt-out by following LinkedIn’s instructions or using the WebChoices online opt-out tool|
|Instagram Ads||You can block or opt out of Instagram Ads by following Instagram’s instructions|
|Twitter Ads||You can opt-out of Twitter Ads by adjusting your Personalization and data settings while logged in to Twitter or following Twitter’s instructions|
DO NOT TRACK SIGNALS
When a user turns on the Do Not Track preference in their web browser, the browser sends a message to Sites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.
We implement a variety of commercially reasonable security measures to maintain the safety of your personal data. We take appropriate physical, electronic and administrative steps to maintain the security of personal data we collect. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, while we use commercially reasonable means to protect your personal data, we cannot guarantee or warrant the security of any information you transmit to us.
SALE OR TRANSFER OF ALL OR PART OF OUR BUSINESS OR ASSETS
Your personal data may be transferred in the event we sell or transfer all or a part of our business or assets. We will make commercially reasonable efforts to provide you with reasonable notice of such transfer, or as otherwise required by law.
THIRD PARTY LINKS
Our Site is not intended for children. Suntuity does not knowingly collect any personal data or data from children under the age of thirteen, and will dispose of any such information if we become aware that it has been provided to us. If you believe that your child under the age of 13 has submitted personal data to us in connection with our Sites, please contact us at [email protected] so that we may take steps to delete this information.
CONTROL OVER YOUR DATA
We provide our Site users with control over their personal data. You may:
- request access to the personal data we have collected about you;
- request correction or deletion of your personal data;
- request disclosure of the categories of personal data we collect, the purposes for which we collect, sell or disclose that information, and the categories of third parties with whom we share the information;
- request to restrict or stop the processing of your personal data; and
- opt-out of the sale of your personal data.
To make any of the above requests, please submit a request to us via email at [email protected] or via phone at (732) 979-2400. We may need to request additional information from you in order to verify your identity. We will begin processing your request once we are able to verify your identity and we will respond to your request within 45 days of its receipt, or we will notify you if we require more time to respond. If we cannot verify your identity or authority to make the request, we will not respond to your request. If we find that your verifiable consumer request is excessive, repetitive, or manifestly unfounded, we may charge a reasonable fee to respond to your request. We will not discriminate against you for requesting any of the rights outlined above.
USERS OUTSIDE OF THE UNITED STATES
Suntuity stores its information, including your personal data, and hosts its Sites in the United States. If you are located outside of the United States or are using our Sites from outside the United States, please be aware that your personal data will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The laws that apply to the use and protection of personal data in the United States or other countries or jurisdictions in which we transfer or process personal data may be different than the laws and protections in your country. By voluntarily providing us with your personal data and/or using our Sites, you consent to the terms of this Policy and the collection, use, maintenance, transfer to and processing of your personal data in the United States or other countries or territories, and, unless otherwise stated in this Policy, we use this consent as the legal basis for that data transfer. If you require further information about this you can request it from [email protected].
RETAINING YOUR PERSONAL DATA
We retain your personal data only for as long as necessary for the purposes it was retained, such as to provide services to you. In some instances, we may retain data for longer periods in order to comply with applicable laws and otherwise as necessary to allow us to conduct our business.
We encourage you to review our Policy not just the first time you visit our Sites, but periodically afterward because we may modify our Policy from time to time. The date of the last update of the Policy will always be posted below. If we make any substantive changes to our Policy in the future with regard to how we use your personal data, we will incorporate those changes here.
If you have any questions about this Policy or the security of your personal data on our Site, please contact us at:
Suntuity Renewables LLC
Holmdel, NJ 07733
Email: [email protected]
Telephone: (732) 979-2400
This Policy was last updated on May 18, 2023.